The COMMIT platform is a browser-based application. Browser settings, browser version, browser extensions, and network configurations can prevent you from logging in. We ensure the that the web application works on the most up-to-date version on all of the following browsers:
If you are on the most up-to-date version of one of those browsers and still having technical issues, some tips for troubleshooting are:
- If you haven't created an account, do so via the create account page
- Try logging in with a different browser. If you're able to login successfully in a different browser, try clearing the cache in the original browser and try logging in again
- Clear your browser's cache
- Login using a different device - a different computer, tablet, or phone
- Login using a different wifi network. We've had issues with networks restricting access to the COMMIT platform. If it works on a different network, it's possible that the first network's configuration is restricting access
- Turn off browser add-ons or plugins. We've had issues with browser plugins preventing access. Go through your browser's plugins, turning them off or disabling them one at a time until you find the ones that are preventing access. Often, the plugins only need to be configured to be disabled or approved for the site
- Feel free to reach out to our technical support team via email support@commitfoundation.org!